FAQs and Survival Guide
Where can I buy tickets?
You can buy tickets online through Quicket
Type Vortex and the event name in the Quicket Search box and click search.
Can I buy a day pass?
Unfortunately there are no day passes available as we are not able to remove people off site at the end of the day.
How old do I have to be to attend the festival?
No person under the age of 18. Any inquiry you have about minors and our events. You can email Chantelle here
Am I allowed to bring my child and do they require a ticket?
Children are allowed to attend if they are accompanied by Parents. 12 years and older require a festival ticket. Parent will be required to sign an indemnity form upon arrival at the gate. Please contact us before the event to arrange.
Does the venue allow for camping with your car?
Safe secure parking for your vehicle a few feet away from the forest camping area.
Will there be a bar at the event?
Yes, there will be a bar selling cool drinks and alcoholic beverages.
Can you bring your own alcohol to the festival?
Yes, but please remember to decant alcohol into plastic bottles as we do not allow glass into the venue. Vehicles will be searched for glass upon arrival at the gate. Glass creates a high risk of injury for humans and animals, increases the chances of fire and is incredibly hard to clean up after the festival.
Is free drinking water available?
Yes, there will be free safe drinking water available at numerous taps around the Venue, which will always be clearly signed “Drinking Water”.
Do you have card machines/ATMs at the event?
The Bar offers cash-back service with a small fee. ATM’s can be found in last town before reaching Venue. From Cape Town, Riviersonderend. From Garden Route, Swellendam.
Will there be food stalls at the event?
Yes, there are a variety of food stalls at the festival but you are welcome to bring your own food as well. We do our best to make sure the food stalls cater to all meal requirements.
Are we allowed to make fires?
Fires are high risk. However there are communal fire places in camping zones available for communal use – no ground fires are permitted. You can bring your gasbraai with a serviced fire extinguisher easily accessible at your camp site.
Is there a place to swim at the venue?
Yes, there is a beautiful river to swim in. Bring your floaties! Please refrain from diving or swimming at night!
Is the venue wheelchair friendly?
Yes, there are no hills and the ground is quite smooth in most places. Please be sure to send us an email to general inquiries so we can arrange a car pass for you.
Are we allowed to bring our caravans?
Yes, if you would like a power point, please contact general inquiries and we can arrange one for you.
Who do I contact to inquire about lost property after the event?
Please contact general inquiries; also note that any unclaimed lost property gets donated to local charities.
Am I allowed to bring my dog with?
Yes, but please be sure to look after your best friend and follow the HappyHound Festival Rules.
We advise that older dogs are not brought along to the festival as they struggle with the environment.
HappyHound Festival Rules:
Your dog MUST have an ID tag with contact details.
Please make sure drinking water is available for your pet at all times.
Please do not bring your dog with if he or she is aggressive or on heat.
Clean up after them.
Make sure active dogs get enough rest.
Remember to look after your HappyHound at all times!
Stuff you need to know:
★ VOLUNTEER: Help us create the magic, click here to volunteer in exchange for a free ticket
★ BIRTHDAY PACKAGE: Is your Birthday in the month of our Event, 18 before event date?
Get 10 friends to buy 10 tickets at Early Bird ticket price & the 11th ticket FREE for
B’day guy or girl! Click here to get your Birthday Package.
★ NO GLASS PERMITTED at the venue. Please decant into plastic bottles
★ OUR PLANET and OUR WASTE: We ask that you take special care in the way you
handle your waste at Vortex, use the bins provided. Cigarettes butts are litter too.
★ NO ATM but cash-back service at the bar – a small fee will be charged.
★ THE INFORMATION STATION, report any incidents or problems, for any advice or info,
Lost Property, workshop schedules, line-up times, and if you need an Info Guide or another rubbish bag head here.
★ SOURCE FM Tune in to Vortex’s very own radio station SOURCE FM
broadcasting LIVE across the venue direct dancefloor, when you need
to rest your feet, but can’t stand to miss a beat!
★ DONATIONS, every event Vortex supports a different charity, any donations, no
matter how big or small. Be the change your wish to see in the world!
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